See for me it's the other way around. With DHL who knows when it'll arrive or if the driver will even attempt to deliver your item. (Currently, I have the problem of DHL claims something was delivered yet the front office says it wasn't.) DHL massively overwork their drivers, which results in them having far too many packages to deliver, therefore just end up dropping them off at a local post office for pick up.

Amazon Logistics, it arrives constantly. Also in the UK Amazon Logistics even deliver prime items on a Sunday - also in the UK they send a lot of items with a few amazingly crap delivery service so when you get Amazon Logistics, DPD, or Royal Mail, it's happy days.

For valuable items I would gladly pay extra for DPD delivery!

Note to amazon employees who may be watching - not really!

Also in Germany, I much prefer Amazon Logistics. If I’m not home, they’ll leave the parcel either with neighbours (multi-tenant house) or just in front of my door with them taking the risk (and they’ll happily send something again if it gets lost, happened twice so far). This way, I essentially always get the parcel the same day it was supposed to arrive. With DHL, they often don’t ring the bell, put the parcel back into the van and then put it in some post office (available from 2pm the next day), the office open from 9am and 5km away from my commute. If I allowed DHL to place them at the door of my flat, I would have to take the risk of someone stealing it.

The fact that one particular DHL driver routinely unloads his parcels onto the cycle lane every morning doesn’t help my opinion of that company either.

I haven't had experience with Amazon Logistics, but I've had (literally nothing but) lost packages and a multi-week delay with DHL in Croatia and Montenegro. Of three packages delivered, only one arrived (after two weeks of "customs inspection" -- it was a replacement laptop cord from Amazon) and it was addressed to me but the contents were what I assume were someone else's birthday gifts, wrapped and everything. It felt like they had opened my package for inspection and someone else's box, and just forgot what went in which box.

Calling DHL was no help (it didn't seem like they were a customer-facing company; it was my first exposure to them and they sounded super confused that a person-not-a-business would be calling to find a delayed package), as they just told me the driver tried to deliver and they'd look into where the package was each time and get back to me (which they never did).

so far I've yet to have anything lost by Amazon Logistics, however it is almost comical how they deliver the package.

A person shows up and rings the bell for a solid 10 seconds. I buzz them in, then they practically throw the package from the elevator door saying "Tschussi!" as the door closes.

OK, I get it...no signature. that's fine. but you couldn't look like you were in more of a rush if you tried.

my guess is they're applying drone like KPIs to humans and it doesn't look very humane.

> my guess is they're applying drone like KPIs to humans and it doesn't look very humane.

That sounds like a very Amazon-esque thing to do.

When they started in the UK the experience was similar but it has improved a lot now. Next day delivery is pretty reliable, even on a Sunday.

The one frustrating bottleneck in the process is amazon's.

'Preparing for dispatch' is an all too common message that often means your order is not going to be sent for a couple of days - if at all.

To get around it you could sometimes cancel and immediately re-order but they seem to have closed that loophole of late?