I think you're over blowing the latency problem. European users interact with US hosted startups all day long and it's not like you hear us complaining.
Re: hardware.
The choice is nice to have and their EX6 and up packages are "proper" server grade (as in Xeon and ECC). EX6 machines start at EUR69 which is fantastic if you ask me.
Edit: as for rudeness - chalk it up more to a disagreement over what constitutes "desktop-grade hardware" (and your omission of their higher level hardware offerings)
Re: hardware. The choice is nice to have and their EX6 and up packages are "proper" server grade (as in Xeon and ECC). EX6 machines start at EUR69 which is fantastic if you ask me.
Edit: as for rudeness - chalk it up more to a disagreement over what constitutes "desktop-grade hardware" (and your omission of their higher level hardware offerings)