If a platform is designed in a way that users can sign up and go, it can work well.
If an application is complicated or it’s a tool that the whole business runs on, often times the company will discover their customers have more success with training and a point of contact/account manager to help with onboarding.
If a platform is designed in a way that users can sign up and go, it can work well.
If an application is complicated or it’s a tool that the whole business runs on, often times the company will discover their customers have more success with training and a point of contact/account manager to help with onboarding.