It's too late. I loved Heroku, but having 5+ major outages in a single year was unacceptable. The support was abysmal, and transparency was non-existent. After the Salesforce acquisition, we watched the company culture shift, getting worse and worse over the years. We were forced to migrate to AWS. Even though we were high-spend customers, the trust is gone. This post is a nice gesture of transparency, but it's way too fluffy for my taste. Heroku is dead to me, there’s no coming back from this.